Common terminology
WOLF ISP-hereinafter referred to as the Contractor.
The customer of WOLF ISP services is hereinafter referred to as the Subscriber.
Virtual hosting – a list of services that are provided by the Contractor under the names “Hosting”, “Premium hosting”, “Reselling hosting”.
Virtual server – a range of services that are provided by the Contractor under the name “VPS/VDS” and provide the Subscriber with a virtual dedicated server with an external static IP address.
Dedicated server– a range of services that are provided by the Contractor under the name “Servers”, “Dedicated physical server” and provide for the provision of a dedicated physical server to the Subscriber with an external static IP address and physical location on the technical facilities of the Contractor.
SOFTWARE is any type of software that includes website scripts..
1. Duties Of The Performer
1.1. Provide the Subscriber with services that correspond to the tariff plan chosen by the Subscriber.
1.2. Register a Subscriber by creating the possibility of registering a personal account in your personal account.
1.3. Provide services in accordance with the characteristics described on the official website of the Contractor.
1.4. Maintain the confidentiality of the Subscriber’s information received from him during registration, as well as the content of private e-mail messages, except for cases stipulated by the current legislation of Ukraine.
1.5. Provide basic and technical support to the Subscriber related to the operation of the ordered services, which includes:
1.5.1. Consulting assistance on registration, transfer to service to the Contractor, extension and configuration of domain names registered with the Contractor;
1.5.2. Consulting assistance in carrying out orders and extending the validity of the entire list of services of the Contractor;
1.5.3. Consultations on technical characteristics and properties of the Contractor’s services;
1.5.4. Consultations on placement and launch of the Subscriber’s web resources on the ordered services of the Contractor;
1.5.5. Assistance in installation and, at the request of the Subscriber, self-installation of SSL certificates ordered from the Contractor within the framework of Virtual hosting services ordered from the Contractor, Virtual servers or Dedicated physical servers. The installation involves the integration of SSL certificate of the website in the hosting control panel or virtual server, but does not provide for possible modification of the source code of the scripts and files of the site to work correctly over HTTPS;
1.5.6. Free and complete replacement of failed hardware components Dedicated physical server services;
At the same time basic and technical support for Subscribers does not include:
1.5.7. Development of websites and other software for the Subscriber;
1.5.8. Correction and modification of the source code of the Subscriber’s websites and SOFTWARE;
1.5.9. Modification of graphic elements and design of Subscriber resources;
1.5.10. Carrying out activities aimed at improving the position of the Subscriber’s website in the results of search engines on the Internet;
1.5.11. Free treatment and cleaning of Subscriber’s resources from viruses or other malicious code;
1.5.12. Installation/setup and removal is not standard software at the service of the Subscriber;
1.5.13. Administration and modification of the content of the subscriber’s web resources;
1.5.14. Restoring the health of the subscriber’s Virtual and Dedicated servers after software damage caused by the Subscriber’s actions;
1.5.15. Update the software of the Subscriber’s websites and track the existence of new updates.
2. Responsibilities Of The Subscriber
2.1. Timely pay for the services of the Contractor in accordance with the selected tariff plan.
2.2. The subscriber undertakes to familiarize himself with the information about the terms of service and the Rules for providing services on the official website of the Contractor at the address https://wolfisp.com.
2.3. Do not violate these terms of service.
3. Rules for the registration and transfer of domain names
3.1. The contractor provides the Subscriber with the opportunity to register, renew and transfer domains both in favor of the Contractor and in favor of third parties.
3.2. All operations with domains, including payment, are carried out using the automated system of the personal account.
3.3. Refund for any paid transaction with domain names is not possible, because this procedure is not provided by the current rules of domain name registries and the Contractor will not be able to return their funds for a particular paid operation in the domain name registry.
3.4. Domain name registration provides for the provision of personal information about the potential owner of the rights to the domain name. At the same time, the data that identifies the user is public and can be published in public sources, which include WHOIS databases.
3.5. The transfer of rights to the domain name, the transfer of the domain name for service to another Registrar is carried out by official letters from the Subscriber. If the domain name is registered to the legal entity for the transfer of rights/transfer requires a letter on company letterhead with company seal and signature of the head. If the domain name is registered to an individual, then for the transfer of rights/transfer, along with the application, copies of the first and second pages of the passport certifying the Subscriber’s signature are provided. In case of termination of Customer service, the Contractor guarantees the transfer of domain names to another Registrar with the preservation of user information and ownership of each domain name.
3.6. All information given by the Subscriber to the Contractor for the purpose of delegating the domain name must be complete, true and accurate.
3.7. The subscriber shall immediately inform the Contractor of all and any changes to the information referred to in paragraph 3.6 above, in order to preserve its completeness, truthfulness and accuracy throughout the period of delegation of the domain name.
3.8. The subscriber agrees and understands that if the Contractor discovers incorrect or untrue information provided during registration or change of domain contact data, the Contractor has the right to suspend the delegation of the domain until the correct information is provided by the Subscriber.
3.9. The subscriber understands that he knows and understands the purpose of collecting, storing and publishing information that is provided to the Contractor and is necessary to provide the process of delegation of the domain name, as well as that he knows and agrees that the current state of such information will be publicly available in real time through WHOIS OR similar service.
3.10. The subscriber has read and agrees with the Rules of public domains, which is published at the following address: https://hostmaster.ua/policy/2ld.ua
3.11. The subscriber has read and agrees with the Rules of registration of private domain names of the third level in domains kyiv.ua and kiev.ua, which is published at the following address: https://hostmaster.ua/policy/2ld.ua
3.12. The subscriber has read and agrees with the Rules of registration of private second-level domain names in the .UA domain, which is published at the following address: https://hostmaster.ua/policy/ua
3.13. The subscriber has read and agrees to the Unified dispute resolution policy for domain names in the .UA domain, published at: https://hostmaster.ua/policy/ua-drp
3.14. A mandatory condition for registering a level 2 domain in the .UA domain zone is that the Subscriber has a certificate for the trademark of the same name as the desired domain name. It is not possible to register a domain without this document. Applications for domain registration in the .UA domain zone are processed manually by the registry Operator only on business days. The minimum period for consideration of an application for registration of a domain name in the .UA zone is 3 working days. An important feature of this domain zone is the fact that the owner of the domain name in the top-level zone. UA is the owner of the corresponding trademark, which is necessarily indicated by the Subscriber when forming an application for domain registration. The subject specified by the Subscriber during registration in the domain contact form will not be the owner of the domain in the top-level zone. UA.
3.15. The subscriber has read and agrees With the rules of the public Internet service WHOIS https://hostmaster.ua/services
3.16. The subscriber has read and agrees With the procedure for maintaining the domain name in the case when it is not served by the Registrar, published at: https://hostmaster.ua/services
3.17. The subscriber is informed that in case of not timely renewal of the domain name, the period of possible non-sanctioned restoration of the domain name “AutoRenewGracePeriod”may be reduced by the Registrar up to 20 days from the date of expiration of the domain.
3.18. The subscriber understands that if there is no renewal of the domain name for 20 days from the date of expiration of the domain, the domain will go to the status of “RedemptionPeriod” and the cost of its renewal in this status will be more expensive in 5-100 times. The exact amount of domain renewal will depend on the rules of administration of the domain zone of the expired domain name.
3.19. The subscriber is informed that in some domain zones (for example: .EU, .PL, .CZ) there is no “AutoRenewGracePeriod” status and the domain is assigned the “RedemptionPeriod” status immediately after the end of the domain name delegation period, in the absence of a timely extension of the service.
3.20. The subscriber understands that in case of registration of an international domain name included in the list of reserved domain names of the domain zone holder or included in the list of premium domains, the price for registration will differ from the standard one specified on the Contractor’s website. Any promotional discount or special price offer on the Contractor’s website may not apply to premium domains and may only be applicable to standard domain names that are not included in the premium list.
3.21. Applications for registration and transfer of domain names are processed by the Contractor in the order of their receipt. These Rules do not establish a “period of simultaneity”, the first application for a domain, received in the queue, is satisfied, all other applications for the same domain are rejected.
3.22. A subscriber can become the owner of a domain name in the .DE zone being both an individual and a legal entity. At the same time, each non-resident or foreign company that registers domain names in the DE zone must have a so-called administrative contact in Germany” that is, its authorized representative, who is a resident of the country and is ready to provide his postal address for the exchange of necessary documentation. If the Subscriber does not provide all the necessary technical data within 4 weeks after the registration of the domain in the .DE zone, the delegation of the domain name in the .DE zone is canceled. The subscriber or his administrative contact must have a real address located in Germany. In this case, the mailbox can not act as the contact address of the Subscriber or administrative contact.
3.23. To register a domain in the .RU, .RF, .SU zones, the Subscriber, in addition to other General data, must specify the series and number of his passport, by whom and when it was issued, as well as the date of his birth. All data must be reliable.
3.24. When delegating a domain name to a Subscriber in the .EU zone, the administrative contact must be a natural or legal person who is a resident of the European Union with the appropriate address of residence or state registration.
3.25. Registration of a domain name by the Contractor in some domain zones, where registration involves manual verification or processing of data by the domain zone Administrator, can be performed for up to 10 working days from the date of payment of the application for domain registration by the Subscriber.
3.26. The subscriber agrees that neither the Contractor nor the Administrator nor the Registry Operator is not responsible for the consequences of use or misuse of domain names Subscriber, including to third parties, and if the Subscriber violates the rights of third parties.
3.27. The subscriber confirms that when using the “privacy Protection” service, his personal data, as the data of the domain name owner, can and will be provided to the competent authorities, in case of a corresponding request from the latter. If the use of the domain name is associated with a possible violation of the current Legislation, the Contractor reserves the right to refuse or early refusal to provide the service of hiding the data of the domain name owner in the results of Whois queries.
3.28. The subscriber is informed and understands that when registering a new domain name in international domain zones or when changing the contact information in existing international domain names, a special letter with a verification link can be sent to the contact email address specified in the properties of the administrative contact of the domain name. Clicking on this link confirms that the email address specified by the Subscriber in the contact properties of the domain name is correct and working. If such an email is ignored for 14 days, the domain name may be temporarily blocked until the Subscriber confirms the contact email address.
3.29. The subscriber agrees that any promotional discount or special price offer on the contractor’s website regarding domain names applies only to the registration of new domains. Domain name transfer and renewal operations are paid by the Subscriber at the standard non-promotional price, unless otherwise specified in the terms of the current promotion.
4. Rules for using Virtual hosting
4.1. It is forbidden to engage in spam and other types of mass mailings (scripts designed to send messages on forums, chats, guest, e-mail, etc.), support hacking, cracking and other illegal activities on the Internet. In case of detection of mass mailings by means of scripts of sites, SSH connections or mailboxes of a virutal hosting, the Contractor reserves the right to block possibility of sending of e-mail, and also full or partial stop of action of the ordered service.
4.2. It is forbidden to place any materials on the sites that contradict the laws of Ukraine or materials that violate the copyright of third parties. (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic strife, etc.).
4.3. In cases of placing porn materials or ‘erotica’ as a clear border between them can not be determined – this situation is decided at the discretion of the Performer.
4.4. It is strictly forbidden to place all sorts of php gateways, anonymizer scripts, gate and proxy on the Virtual hosting.
4.5. It is forbidden to use scripts that extract files from file exchanges.
4.6. Installation of IRC servers, IRC bots, and various network scanners is prohibited.
4.7. Under any Virtual hosting plan, it is prohibited to place:
4.7.1. Control panels for third-party SOFTWARE or servers;
4.7.2. Game server statistics systems;
4.7.3. Websites directly or indirectly related to the game theme;
4.7.4. Torrent tracker;
4.7.5. Websites that sell private accounts (in game resources, in third-party SOFTWARE, in payment systems, in mail systems, etc.);
4.7.6. Websites of hyip projects, financial pyramid websites or websites dedicated to the creation of financial pyramids and their likenesses;
4.7.7. Applications and websites used in external services or sites (social networks, APIs to provide any functionality;
4.7.8. Websites that distribute, facilitate or describe the production of any narcotic substances or Smoking mixtures;
4.7.9. Web resources targeted at hackers;
4.7.10. Phishing resources;
4.7.11. Web resources of political movements and parties, websites directly or indirectly related to politics;
4.7.12. Websites dedicated to the subject of cardsharing or providing this service;
4.7.13. File sharing resources (file sharing, photo hosting, etc.);
4.7.14. Websites directly or indirectly related to the sale of any drugs for which a license is required, without a corresponding license;
4.7.15. Lottery and gambling websites;
4.7.16. Currency exchange sites (both real and electronic);
4.7.17. Software and scripts that download information from third-party resources and sites.
4.7.18. Websites directly or indirectly associated with terrorist organizations that are officially recognized as such by national or international law, as well as websites associated with anti-state activities.
4.7.19. Web resources directly or indirectly related to the topic of suicide propaganda.
4.8. It is forbidden to place computer viruses of any type on your disk space. If viruses or malicious scripts are detected in the user’s account, the Contractor notifies the Subscriber that viruses or other malicious software were found on his hosting account and informs about the need to clear the account of this malicious content. If the Subscriber ignores such notifications and does not respond Within 24 hours after sending the notification, the Contractor reserves the right to completely or partially block The subscriber’s Virtual hosting account in order to prevent the possibility of launching and operating malware on the Virtual hosting. In this case, partial or full blocking can be removed by the Contractor as soon as the Subscriber expresses a desire to remove viruses or other malware on his hosting account.
4.9. Sites hosted as part of a Virtual hosting must use the computing resources of the hosting servers according to the following requirements:
4.9.1. The subscriber must not exceed the maximum allowable load on the Central processor of the hosting server, which is in the maximum tariff plans of Virtual hosting 10%
4.9.2. Subscriber website scripts should not execute single SQL queries to MySQL and PostgreSQL DBMS that run for more than 16 seconds. To optimize query execution time we recommend using database table indexes and SQL query code optimization
4.9.3. The subscriber must not set CRON scheduler tasks to run more than once every 5 minutes
4.9.4. The subscriber must not use an external connection to MySQL or PostgreSQL databases except for database maintenance and administration
4.9.5. You cannot start processes using SSH or CRON jobs that take more than 10 minutes to complete.
4.9.6. Within the framework of Virtual hosting, the Subscriber should not run its own processes that open sockets in LISTEN mode, or processes that play the role of server services and do not provide for shutdown.
4.9.7. Personal data backup tasks for hosting accounts should not be performed more than once a day.
Hosting accounts that violate the above requirements for the use of Virtual hosting resources may be blocked if the situation is not resolved with the Subscriber for the better. The solution may be to change the tariff plan to a more productive one or to remove / optimize scripts that cause a heavy load.
4.10. When ordering Virtual hosting within the free trial period, in the absence of actual work with the hosting by the Subscriber, the Contractor reserves the right to stop providing such services.
4.11. Hosting accounts that regularly create, move or delete thousands of files, which significantly reduce the overall performance of the disk subsystem on a Virtual hosting can be completely or partially blocked by the Contractor.
4.12. As part of any Virtual hosting plan, the Contractor creates regular backups of the Subscriber’s hosting account data, if the total number of files in the hosting account does not exceed 200,000. These backups are not available for deletion by the Subscriber and are not included in the disk space quota of the Virtual hosting tariff plan selected by the Subscriber, which guarantees the ability to restore the Subscriber’s data even if the hosting account is deleted or any data is lost during operation. Backup copies of The subscriber’s hosting account data are stored on the Contractor’s servers for 30 days from the moment of stopping the provision of hosting services and make it possible to restore the operation of the Subscriber’s sites in the case of overdue payment for Virtual hosting services by the Subscriber.
4.13. Under all Virtual hosting rates, which include both Premium and Reselling hosting rates, it is prohibited to store more than 500,000 files. This takes into account all files of the Subscriber’s hosting account, including temporary files, site files, logs, logs, sessions, and e-mail. In case of exceeding the maximum number of files, the Contractor shall inform the Subscriber about this fact, and the Subscriber shall within 24 hours bring the number of files to the permitted limit or transfer their resources to the VPS/VDS service or a Dedicated physical server. If the Subscriber ignores the information about exceeding the maximum number of files stored on the hosting account, the Contractor reserves the right to disable the hosting service until the incident is resolved.
4.14. Subscribers of a separate Reselling hosting service understand that the Contractor does not directly provide technical, financial or administrative support to the Subscriber’s clients. All questions of the Subscriber’s clients, which he can not solve himself, can be sent to the technical support service of the Contractor only by contacting the contact email address or by contacting the Subscriber’s personal account. Reselling hosting service subscribers are aware that they are fully responsible for compliance with these Terms of service, as well as for the actions and posted data of their customers.
4.15. The subscriber is informed and agrees that in case of a significant excess of the parameters of the chosen tariff plan of virtual hosting, the Contractor reserves the right to independently increase the tariff plan of the subscriber hosting service to the minimum tariff of the selected Subscriber group of tariffs, in which there will be no fact of exceeding any parameter of the hosting service. The change of the tariff plan initiated by the Contractor is performed simultaneously with the recalculation of the validity period of the hosting service ordered by the Subscriber in proportion to the new established tariff.
4.16. If the term of the virtual hosting service was not extended in time, the service itself suspends its validity. The contractor shall delete the hosting service if the latter is not renewed by the Subscriber within 20 days from the moment of stopping. After that, the Contractor may store backup copies of the Subscriber’s hosting service for some time at its discretion, after which the Contractor completely deletes the backup copies. To restore hosting services by the Subscriber of not the remote backup, you must have a Subscriber has ordered and paid for a minimum of 1 year of hosting services in the tariff plan, similar to that previously stopped or remote services and treatment support services Contractor with a request to restore the remote hosting service is preserved from the backup.
5. Rules for using VPS/VDS Virtual servers, Dedicated physical servers, and hardware Collocation services
5.1. It is forbidden to use the server for the purpose of sending mail spam and other types of mass mailings (software designed for sending messages on forums, chats, guest, e-mail, etc.), support for hacking, cracking and other illegal activities on the Internet. In case of detection of mass spam mailings, the Contractor reserves the right to block the possibility of sending e-mail for the Subscriber’s service.
5.2. It is forbidden to place any materials on the servers that contradict the laws of Ukraine or materials that violate the copyrights of third parties. (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic strife, etc.).
5.3. In cases of placing porn materials or ‘erotica’ as a clear border between them can not be determined – this situation is decided at the discretion of the Administration.
5.4. The subscriber is not allowed to place any type of computer viruses or malicious software on the disk space of the leased server.
5.5. The subscriber understands and agrees that within the framework of the Virtual dedicated server VPS/VDS service, it is not available and is not allowed to use separate SWAP partitions, since the use of the latter leads to a significant decrease in the speed of the disk subsystems of virtual servers and subsequent degradation of the speed of virtual servers as a whole.
5.6. The subscriber understands and agrees that when performing a backup or taking snapshots of virtual servers, the Latter may not be available for up to 20 minutes during the creation of backups or snapshots. The time that a virtual server may not be available depends directly on the size and activity of the processes of the VPS/VDS server itself with its disk subsystem. At low or medium loads on the disk subsystem VPS/VDS, the creation of snapshots or backups is completely invisible to the Subscriber, because the virtual server remains available throughout the entire time of their creation.
5.7. The subscriber agrees that without ordering additional backup services for virtual servers, full backups of his VPS/VDS will not be created, and any case of damage to the information on the server will be irrevocable. Without creating backups or snapshots of the server, if you delete any data or the server itself, you will not be able to restore the deleted data.
5.8. The free trial period is not provided as part of the Dedicated physical server service line.
5.9. The scheduled time for providing the Dedicated physical server service is three working days from the moment the subscriber orders the Service. In this case, the time between the order and the actual provision of the service to the Subscriber may be less. If the Contractor is not able to provide the service within three working days from the date of the order, it shall notify the Subscriber of the projected delay in the provision of the Dedicated physical server service.
5.10. Since the commissioning of the Dedicated physical servers has significant cost of human resources aimed at collecting, testing and preexploitation training equipment, with possible refunds to Subscribers with the latest will be withheld funds equal to the payment amount of 1.5 hours and services Administration.
5.11. When ordering a service for a free test period, the Contractor’s support staff can request a Detailed description of the planned tasks for which the Subscriber orders the service, as well as a description of the server parameters that are interesting to the Subscriber and that he plans to test.
5.12. When ordering a service within the free trial period and in the absence of any actions on the part of the Subscriber, the Contractor reserves the right to stop the provision of such service.
5.13. The free trial period is provided to the Subscriber only if the full and real full name of the account owner is specified. The contractor reserves the right to request scanned copies of the subscriber’s passport or birth certificate to verify the veracity of the data specified by Him.
5.14. The term of the free test period can be changed by the Contractor either in a larger or smaller way at its own discretion or if the Contractor is sure that the provided test period is sufficient for the Subscriber to check the characteristics and performance of the service.
5.15. For servers ordered as part of the free trial period, in order to make it impossible to send spam, the sending of e-mail is blocked. The restriction on sending mail can be removed only after payment for the service by the Subscriber.
5.16. Virtual dedicated server VPS/VDS or Dedicated physical server can not be used for DoS / DDoS attacks or other sabotage, as well as actions prohibited by the legislation of Ukraine.
5.17. The extension of a Dedicated physical server service stopped for late payment is performed from the date before which the dedicated server was previously paid and active. The period during which the server was not paid for or disabled, but at the same time saved for the Subscriber, is subject to full payment when extended.
5.18. The subscriber is informed and understands that using dedicated servers without fault-tolerant RAID disk subsystems is fraught with data loss on the server as a result of failure of the main hard disk or solid-state SSD drive. The contractor shall not be liable for any loss of the Subscriber’s data and shall not compensate any direct or non-direct losses of the Subscriber in case of such refusal. At the same time, the Contractor undertakes to replace the faulty data carrier with a working similar storage device at the time agreed with the Subscriber.
5.19. By placing the equipment within the colocation service, the Subscriber understands and agrees with the following characteristics of the equipment sizes, which directly affects the resulting cost of the service:
5.19.1. 1U Rack-width 19 inches (482.6 mm), height 1,719 inches (43.7 mm), depth up to 900 mm
5.19.2. MINI TOWER-width up to 152 mm, length up to 432 mm, height up to 432 mm
5.19.3. TOWER-width up to 255 mm, length up to 482 mm, height up to 585 mm
6. Special conditions and liability of the parties
6.1. Data related to commercial cooperation between subscribers and the hosting provider and domain name Registrar WOLF ISP – the number of subscribers, the number of registered domain names, the amount of payment, terms and conditions of orders, logins and passwords to services and services, etc. are confidential. This information is not sold or shared with any third party under any circumstances. An exception to this rule can only be made by a court decision.
6.2. The contractor does not guarantee absolute continuity or error-free Services and does not guarantee that the offered software or any other materials do not contain system errors. The contractor shall make all reasonable efforts and measures to prevent this.
6.3. The contractor shall not be liable for direct or indirect damage caused to the Subscriber as a result of the use or inability to use the Services or incurred as a result of errors, omissions, interruptions, deletion of files, defects, delays in operation or data transmission, or changes in functions and other causes. The contractor does not guarantee acceptance of mail from the remote Subscriber networks, the operation which led to the entry of the address of such a network in the list, that delivery By mail is not receiving mail.
6.4. The contractor is not responsible for the quality of public communication channels through which access to the Services is provided.
6.5. The subscriber assumes full responsibility and risks associated with the use of the Internet through the services provided by the Contractor, including responsibility for evaluating the accuracy, completeness and usefulness of any opinions, ideas, other information, as well as the quality and properties of goods and services distributed by its resources on the Internet.
6.6. Withdrawals from the account in the personal account is only possible upon the written request of the Subscriber to the Leadership of the Contractor, except when the withdrawal involves a transfer of funds credited to the account exclusively for the affiliate program. At the same time, the minimum amount for withdrawal of funds received under the partner program is 100 UAH, and the withdrawal itself can not be performed more often than 1 time in 1 calendar month. Withdrawal is made within 1-3 banking days from the date of application for withdrawal. Accounts of reselling programs do not provide for withdrawal of funds in any form.
6.7. Early refusal to use the services of the Contractor, according to the Law of Ukraine on consumer protection, is possible only during the first 14 days from the moment of ordering the service. The contractor shall refund the Funds only in the same way as the Subscriber paid for the services. Refunds for services that have been ordered more than 14 days are not possible.
6.8. The subscriber is fully responsible for the security of his password and for any losses that may occur due to unauthorized use of it. Upon theft of the login and password that occurred due to the fault of third parties, the Subscriber has the right to send to the Contractor an application for changing the login and password, with a mandatory attachment to the application of the relevant financial document confirming payment for Services. The contractor is not responsible for the actions of third parties that caused the theft, and to compensate for the money spent on the stolen time, the Subscriber must contact the appropriate investigative and law enforcement agencies.
6.9. The contractor shall not be liable for notifying any third parties of the Subscriber’s loss of access and for possible consequences resulting from the absence of such a warning.
6.10. The contractor communicates with the Subscriber only by means of requests from the personal account or by means of e-mail sent from the contact e-mail of the Subscriber. Contact e-mail is considered to be the address specified in the registration database on the official website of the Contractor. The subscriber can request to change the contact e-mail in the registration database when entering the service area (personal account) on the official website of the Contractor.
6.11. The subscriber is obliged to pay for the Contractor’s services in a timely manner according to the tariffs of the selected services. The Subscriber can find out the validity period of the ordered service and, if necessary, extend it in the personal account. If the Subscriber is unable to pay for the services of the contractor in a timely manner, the Latter can provide the Subscriber with a deferred payment. To get a delay, the Subscriber must write a letter to sales@wolfisp.com with the indication of your login and the fact that the payment for the service is temporarily delayed. The contractor can give a delay to the Subscriber, but no more than 7 calendar days. If payment for services is not carried out by the subscriber in a timely Manner, the expired service is blocked, and after 7 calendar days is deleted.
6.12. Change of the tariff plan of the subscriber service, if there is a technical possibility, can be carried out at the request of the Subscriber, but not more often than 1 time in 1 day. When you change the tariff plan of a subscription service, the validity period of the latter changes in proportion to the new selected tariff plan. The change of the tariff plan is not associated with any additional financial relationships and is regulated solely by changing the period of the service ordered by the Subscriber.
6.13. The subscriber understands that any paid or ordered service is valid until the date specified in the personal account as the date before which the service is valid. If the Subscriber is not timely renewed service or has included the auto-renewal but not funded balance in your account on demand for service renewal amount, the latter will be halted at 9:00 (nine o’clock) a.m. on the day before the service.
6.14. The activation and activation of the service, the payment of which was overdue by the Subscriber, is carried out only after the payment of the overdue service. In this case, the service is extended for the maximum period within the funds that the Subscriber has deposited to the account. At the same time, the minimum extension period for any hosting service is 1 month, so it is not possible to extend the hosting for a shorter period (day, week, etc.).
6.15. When ordering Any virtual hosting plan, virtual VPS/VDS server Or Dedicated physical server, in order to prevent possible fraudulent transactions, the Subscriber confirms his contact phone number by entering the confirmation code received via SMS message. The contact phone number can also be confirmed by contacting Customer support. Only a unique phone number that was not previously added as a contact number for any other WOLF ISP subscriber can be used as a contact phone number for a Subscriber.
6.16. If the subscriber loses the parameters of access to the personal account, he can restore access by contacting the support service of the Contractor from the contact email specified earlier by the Subscriber in the properties of his account. If the Subscriber, due to various reasons, has lost access to his contact e-mail, the restoration of access can be carried out by sending the Contractor access parameters in an SMS message to the verified in paragraph 6.15. contact phone number of the Subscriber. If the Subscriber has lost access to the contact phone number, the restoration of access can be performed only by means of an official written statement sent to the postal address of the Contractor. If the subscriber is an individual, then the application must include copies of 1 and 2 pages of the passport or birth certificate of the individual. If the subscriber is a legal entity, you must provide a copy of the certificate on the state registration and statement must contain a corporate seal and authorized signature. In this case, it is not allowed to send an application and scan copies of the above documents via e-mail or personal account system. Documents must be sent only in paper form.
6.17. The subscriber is informed about the need to comply with business ethics when contacting the customer support service. The contractor reserves the right to refuse to provide basic and technical support, if the Subscriber allows himself to address in a boorish tone, with the use of non-literary expressions or with transitions to the identity of support staff.
6.18. The contractor reserves the right to refuse the Subscriber to provide services ordered within the free trial period. The contractor informs that it may not specify or inform the Subscriber of the reason for the possible refusal to provide a free test period of use of the service.
6.19. Any promotional discount or special price offer on the Contractor’s website provides for the possibility of ordering or extending the service at a special price only for the duration of the promotional discount or special price offer. The cost of extending the service ordered or extended earlier at the promotional price is equal to the standard price of the order or extension of the service in its tariff plan.
6.20. When receiving a complaint (abuse) on the Subscriber’s resources, the Contractor shall forward such complaint to the Subscriber’s personal account. The subscriber undertakes to respond to the received complaint within 24 hours, which in a mandatory form provides for a written response to the request with the text of the complaint in the personal account in essence the requirements set out for it. If the Subscriber ignores the complaint in the personal account, the Contractor reserves the right to permanently disable the subscriber’s service, which became the cause of the complaint. Disconnection of the service may be performed by the Contractor until the incident is fully resolved by the Subscriber.
Violation of the above Rules by the Subscriber may result in blocking the operation of its services. The contractor aims to prevent such incidents in practice, which is why it urges the Subscriber not to violate the above Rules.
